Our Mission and Vision

Survey

Prof. Edward Peter Stringham, Ph.D.
Trinity College, Shelby Cullom Davis Associate Professor of American Business and Economic Enterprise
300 Summit Street, Hartford, CT 06106
edward.stringham@trincoll.edu
860-297-2437 office 860-297-5261 fax

Thank you for your participation in this important study of the San Francisco Patrol Special Police. By no later than Wednesday, August 19, please return your answers to the survey to me at the above address. Please cut and paste this survey into an email addressed to me, or print and mail a copy.

CLIENT SURVEY GENERAL INFORMATION SAN FRANCISCO PATROL SPECIAL POLICE (“PSP”)
Client Type:	□ For-profit business		□ Government	□ Other organization/Non -profit		□ Resident
Gender:	□ Male	□ Female
Age:	□ Under 21	□ 21-20	□ 31-40	□ 41-50	□ 51-60	□ Over 60
Native Language:	□ English	□ Italian	□ French	□ Polish	□ Spanish	□ German
	□ Arabic	□ Chinese	□ Greek	□ Japanese	□ Korean	□ Dutch
	□ Russian	□ Persian	□ Vietnamese	□ Persian	□ Other_____	□ Decline

BUSINESS CLIENTS – PLEASE ANSWER THIS SECTION
Normal business hours: ____________________	Peak business hours (if applicable): ____________________	Peak business season (if applicable): ________________
Please identify your business or industry category:
□ Apts, condos/long-term lodging	□ Automotive mfg,/sales/repair	□ Construction
□ Distillation,/chemicals/foods	□ Entertainment/general hospitality	□ Facilities/general property mgmt/maintenance
□ General manufacturing	□ Government/utilities/schools	□ Grocery stores/distribution centers/bakeries/delivery
□ Healthcare/pharmaceutical/labs	□ Homeowner associations	□ Hotel/temporary lodging
□ Professional services such as banks/law firms	□ Retail shopping malls/plazas	□ Retail/wholesale stores
□ Temporary or seasonal help	□ Transportation/recycle/warehouse	□ Other

Number of employees at this location:
□ 1-2	□ 3-5		□ 6-10	□ 11-15		□ 16-25	□ 25-50		□ Over 50
Approximate square footage at this location:
□ under 1,000		□ 1,001-2,000			□ 2,001-5,000			□ 5,001-10,000
□ 10,001-20,000		□ 20,001-50,000			□ 50,001-100,000			□ Over 100,000
Number of company locations:
□ 1	□ 2-3		□ 4-5	□ 6-10		□ 11-15	□ 16-20		□ Over 20
Number of additional outlets/storefronts:
□ 1	□ 2-3		□ 4-5	□ 6-10		□ 11-15	□ 16-20		□ Over 20

RESIDENTIAL CLIENTS – PLEASE ANSWER THIS SECTION
Domicile status:	□ I am renting	□ I am a home owner ____
Your Home:	□ Apartment	□ Studio	□ 1-2 bedroom condo	□ 3+ bedroom condo
		□ 1-2 bedroom house	□ 3-4 bedroom house	□ 5+ bedroom house
Size of Household:	□ Live alone	□ Live with 1-2 others	□ Live with 3-4 others	□ Live with 5+ others
Occupation:	Please describe the type of work do you do: _____________________________________________________________________

CLIENT SURVEY
1. When did you first hire a Patrol Special Police (PSP) Officer?	Month______	Year ________
2. Has your service been continuous?	□ Yes	□ No
a. If not, why not? ________________________________________________________________
b. If not, why did you recently re-hire a PSP Officer? _____________________________________
3. What does your PSP Officer do for you? _________________________________________________
4. Why did you hire a PSP Officer? _______________________________________________________
5. How satisfied are you with your PSP Officer today? : ___________
[Rate on a scale of 1-10, 1 least - 10 most satisfied]
6. Did you ever consider any other option to meet your safety needs?	□ Yes	□ No
If so, what option(s)?______________________________________________________________
7. Why did you not simply rely on the local S.F. Police Department to meet your safety needs?
______________________________________________________________________________
______________________________________________________________________________
8. Think about your PSP Officer:
a. Does his/her appearance give you a sense of security and confidence?	□ Yes	□ No
If so, why?_____________________________________________________________________________
b. Does his/her behavior give you a sense of security and confidence?	□ Yes	□ No
If so, why?_____________________________________________________________________
9. Please think about any incident(s) involving your personal/business safety, or neighborhood safety that your PSP Officer handled.
a. What did you Officer handle particularly well, and how?
_____________________________________________________________________________
_____________________________________________________________________________
b. What could your Officer have handled better, and how?
_____________________________________________________________________________
_____________________________________________________________________________
10. Do you feel your opinion makes a difference in what your PSP officer does?	□ Yes	□ No
a. How important is the above to you on scale of 1-10?______
[Rate on a scale of 1-10, 1 least - 10 most satisfied]
11. Do you feel your opinion makes a difference in what the S.F.P.D. does?	□ Yes	□ No
a. How important is the above to you on scale of 1-10?______
[Rate on a scale of 1-10, 1 least - 10 most satisfied]
12. Does your PSP Officer makes your neighborhood a more friendly and safe place?	□ Yes	□ No
If so, why? ___________________________________________________________________
____________________________________________________________________________
13. In terms of safety, what do you need that you are not now receiving?
a. Why have your needs not been met?____________________________________________________________________________
b. How could your PSP Officer meet those needs?____________________________________________________________________________
14. Some people believe that PSP Officers flaunt authority and operate outside the law. Do you have any evidence of that?	□ Yes	□ No
a. If so, what do you note? ____________________________________________________________________________
15. Did you know that the Police Commission oversees the conduct of your PSP Officer?	□ Yes	□ No
16. One of the requirements for your PSP Officer is that he/she turn over all specific details of your contract, your name, and fees for services to the Police Commission. Does that matter to you?	□ Yes	□ No
If so, why?__________________________________________________________________
17. Another requirement concerns the uniform.
a. Does it matter what kind or color of uniform your PSP Officer wears?	□ Yes	□ No
If so, why?__________________________________________________________________
b. Do you think they would be as effective if they were wearing light blue?	□ Yes	□ No
If so, why?__________________________________________________________________
18. How would you describe the difference your PSP Officer makes ___________________________________________________________________________
a. To you, your family, or your business? ________________________________________________________________________
b. To your neighborhood or community? _____________________________________________________________________

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